PrivacyPolicy

Purpose of use

The personal information we collect will be used within the scope of the following purposes. If a purpose arises that is not included in the following purposes, we will obtain the individual's consent for that purpose if the information was obtained directly, or we will publicly announce the purpose of use if the information was obtained through other means.

Regarding the retention period of personal information

We will retain your personal information for as long as necessary to fulfill the purposes described in this policy.

Regarding the joint use of personal information

In order to provide customers who use Iconia Hospitality 's services with high value-added services and to carry out necessary communications and payment processing for those services, we will jointly use personal information as follows, under strict management and appropriate security measures.

1. Parties with whom personal information will be shared: Iconia Hospitality (Please see here for a list.)
2. Purpose of joint use: As stated above (Regarding the purpose of use of personal information). For the GoTo Pass program's Privacy policy, please see (here).
3. Categories of personal information shared: Customer's name, membership number, telephone/fax number, nationality, passport number, address, email address, age, gender, date of birth, information regarding the use of Iconia Hospitality services, information regarding membership points, information provided by customers, etc., in order to use Iconia Hospitality services, and information provided to our reservation site (including partner reservation sites).
4. Personal information shared and managed by: Iconia Hospitality Co., Ltd.

Regarding requests for disclosure of personal information, etc.

• If we receive a request from an individual for notification of the purpose of use, disclosure, disclosure of records as a provider or recipient in the case of provision to a third party, correction, addition or deletion of content, suspension of use, erasure, and suspension of provision to a third party (hereinafter referred to as "disclosure, etc."), we will conduct an internal investigation regarding the personal information and respond without delay.
  *However, depending on the nature of your request, we may not be able to disclose the information. In that case, we will also provide an explanation for the reason.
• If you wish to request disclosure or other actions, please submit your request by mail or email following the procedures below. Requests with incomplete or missing information may not be accepted.

• Personal information provided through the "Request for Disclosure of Personal Information" form will be used solely for responding to inquiries and will not be used for any other purpose.

  When the person makes the request

  If you wish to request disclosure or other actions, please prepare the following documents and send them via registered mail or as attachments to an email. Request for Disclosure of Personal Information, etc. Please provide the applicant's address, name, and phone number; the address, name, and phone number of the person to whom the request is being made; the type, content, and submission date of the personal information to be requested; and the details of the request. Identification documents A copy of a document containing a photograph that verifies your name and current address, such as a driver's license, passport, or residence card.

  When an agent makes a request

  If the person making the request for disclosure, etc., is a legal representative or an agent authorized by the individual, please enclose or attach the following documents in addition to the documents mentioned in the previous paragraph. [In the case of a legal representative] Documents to confirm legal representation A copy of the family register is acceptable, and in the case of a parent with parental authority, a copy of the health insurance card listing dependents is also acceptable. Documents to verify the identity of the legal representative A copy of a document with a photograph that verifies the agent's name and current address, such as a driver's license, passport, or residence card. [In the case of an agent appointed by power of attorney] power of attorney Please include the signatures and seals of both the person authorizing the claim and the agent, as well as their addresses, phone numbers, and the details of the authorization. Your personal seal certificate (issued within the last 3 months) Documents to verify the identity of the authorized representative. A copy of a document with a photograph that verifies the agent's name and current address, such as a driver's license, passport, or residence card.

Contact point for inquiries and requests for disclosure regarding personal information.

Personal information of minors

Our website is not intended for use by minors. We do not knowingly collect personal information from minors.
Minors may only use our website with the supervision and consent of a parent or guardian.

Regarding the handling of cookies

Our website may use cookies.
In this case, the information will be used to improve the convenience of your experience using our website and will not be used to identify your personal information.
You can configure your browser settings to reject all cookies, but please be aware that this may prevent you from using our website comfortably.

Use of cookie information by third-party companies

When using cookies, we may utilize the systems of third-party companies.
Our website uses cookies from third-party companies to collect statistical site usage information and deliver advertisements through those third parties in order to analyze user Access and deliver optimal advertisements. The cookie information used for Access analysis and advertisement delivery by third-party companies does not identify individuals in any way.
The third-party companies whose services we use for web Access analysis, advertising distribution, etc., are as follows:
For information on how third-party companies use cookie information, please visit the website of the third-party company linked below.
If you wish to disable (opt out of) cookies, please Access the opt-out page of the third-party company listed below and follow the instructions to disable cookies.
Please note that disabling (opting out of) cookies may result in limitations when using certain services.

• Using services to optimize ad delivery
  Google LLC
  (http://www.google.co.jp/policies/technologies/ads/)
  LINE Yahoo! Japan Corporation
  (https://privacy.lycorp.co.jp/ja/)
  Meta Platforms, inc.
  （https://www.facebook.com/policy.php）
  Criteo Corporation
  (https://www.criteo.com/jp/privacy/)
• Service usage for website Access analysis
  *Each analytics tool uses cookies to collect your information, but it does not collect any personally identifiable information.
  Cookie information collected using each analytics tool will be managed in accordance with Privacy policy of the company providing that analytics tool.
  If you wish to refuse the collection of cookie information on our website, you can opt out using the list of opt-out pages below.
  Google Analytics
  （https://www.google.co.jp/intl/ja/policies/privacy/）
• List of Opt-Out Pages
  
  Google LLC's opt-out page
  (http://www.google.com/settings/ads)
  (https://policies.google.com/privacy?hl=jp&gl=jp)
  LINE Yahoo! Japan Corporation's opt-out page
  (https://btoptout.yahoo.co.jp/optout/preferences.html)
  Meta Platforms, Inc.'s opt-out page
  (https://www.facebook.com/settings?tab=privacy)
  Criteo Corporation
  (https://www.criteo.com/jp/privacy/)

Regarding personal information
Security measures

To ensure the security of personal information you submit when using our website, we protect your personal information using SSL (Secure Socket Layer: a security function that encrypts information transmitted over the internet).
By using an SSL-compliant browser, your personal information will be encrypted during transmission and reception.

Supervision of employees and contractors

Our company imposes a duty of confidentiality on employees regarding personal information and provides employee training on personal information protection.
When we entrust the management of personal information to a third party (including those overseas), we will assess the security measures taken by the entrusted party to protect personal information and then enter into a confidentiality agreement.

Name of the personal information handling business operator,
Address and name of representative