News​

Thank you for your continued patronage of ART HOTEL Ishigakijima.

We have recently discovered that there is a possibility that customer personal information may have been leaked to an external party through our reservation management system, "Temairazu."

We sincerely apologize for the great inconvenience and worry we have caused.

Based on what we have been able to confirm so far, we have found instances where suspicious messages have been sent to the reservation holders for some reservations that meet all of the following conditions.

・Reservation date: Reservations made by September 21, 2026
• Accommodation date: Reservations for stays on or after September 21, 2026

We ask that our customers please pay close attention to the following points if they receive any suspicious communications (emails, SMS messages, etc.) claiming to be from our company or accommodation facilities.

[Important points to note]
Do not open any URLs or links included in the message.
Do not enter credit card information or personal information.
Do not reply to suspicious messages.
- Do not follow the instructions in the message to make a payment or transfer money.
To check your reservation details, please contact the official customer service of the accommodation facility or the booking website.

If you accidentally enter your credit card information on a suspicious website, please contact your credit card company immediately.

Please note that the system that caused this incident does not handle or store credit card information.

[Information that may have been leaked]
Name, phone number, email address, address, fax number, gender, age, company name, reservation information

For inquiries regarding this matter, please contact the following office.
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Temairazu Co., Ltd.
Department in charge: Emergency Response Desk
email address: helpdesk@temairazu.com
*Notice from Temairazu
https://www.temairazu.co.jp/pdf/1206/news-update
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We sincerely apologize again for causing our customers so much anxiety.